Western Health and Social Services Council

Council Meetings	Council meeting scheduled for 1 February cancelled due to confidential briefing in Dept
Supporting complainants	No. of cases carried forward from Jan 08 = 35 13 new cases received during Feb 08: 8 Level One 5 Level Two No. of cases closed during Jan 08 = 8 No. of cases carried forward at end Feb 08 = 40
Representation on Groups/Committees - staff	04/02/08: Cancer Access Targets Project team meeting attended by BSM 15/02/08 HSC Complaints Resolution Sub Group attended by CO 19/02/08 Adoption Meeting attended by CO 29/02/08: Privacy and Advisory Committee meeting attended by CO
Representation on Groups/Committees - members	08/02/08 Pharmacy Practices Committee meeting held in Enniskillen attended by V Brown; F Robson; V McKelvey
Joint Council work	07/02/08 & 14/2/08: Meeting with CO NHSSC to prepare submission to Health Committee attended by CO 11/02/08 HSSCs Executive Meeting attended by CO and Chair 11/02/08 Meeting at Dept attended by CO and Chair 14/02/08 Presentation to Health Committee attended by CO 21/02/08: Joint HSSCs Chief Officers meeting attended by CO 22/02/08: Joint Complaints Forum meeting attended by BSM
Representing Council at events	01/02/08: Fertility Services Workshop attended by M Trimble 05/02/08: Taking forward the Programme for Government and Investment Strategy for NI attended by CO 06/02/08: Introduction to Mental Health Law attended by BSM 16/02/08 Hope and Healing Conference (re suicide) attended by CO 22/02/08: Law Centre (NI) - The Funding of Long Term Care - attended by CO 26/02/08: General Medical Services Information System seminar attended by I Maguire & M McIvor
Joint Council Member events	27/02/08: Joint HSSC Event – Roles, function and structure of the PCC – held in Kelly’s Inn, Garvaghey, attended by 10 members and 4 WHSSC staff
Training	04/02/08: Induction training of 1 new member carried out by CO 4/2/08: 8 members attended Bugwatch briefing at Hilltop 8/2/08: 1 member attended Bugwatch briefing in Enniskillen 12/2/08: 1 member attended Bugwatch briefing in Enniskillen
Records Management	26/02/08: Staff from the Public Records Office NI attended meeting with CO/BSM to carry out review of records held by WHSSC
Council visits	3/02/08: Repeat Bugwatch survey carried out in Erne and TCH by Members, CO and BSM
Media	08/02/08: Interview regarding outbreak of C.diffficile given on Radio Foyle by CO
Abbreviations: CO = Chief Officer WHSSC BSM = Business Support Manager WHSSC Supporting complainants: Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client. Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.

Western Health and Social Services Council ‘Hilltop’, Tyrone and Fermanagh Hospital, Omagh, Co Tyrone, BT79 0NS
Freephone: 0800 917 0222 Tel: 028 8225 2555 Fax: 028 8225 2544 Minicom: 028 8224 8389