Council Meetings |
No Council Meeting held in January
|
Supporting complainants |
No. of cases carried forward from Dec 07 = 37
5 new cases received during Jan 08:
No. of cases closed during Jan 08 = 7
No. of cases carried forward at end Jan 08 = 35
|
Representation on Groups/Committees - staff |
07/01/08: Patient Information Advisory Group Committee meeting attended by CO
07/01/08: Meeting of Cancer Access Targets Project attended by BSM
08/01/08 South West Carers Forum meeting attended by CO
14/1/08: Advocacy for Older People in Residential Care Homes Project meeting attended by CO
16/01/08: HSC Complaints: Local Resolution Sub Group attended by CO
23/01/08: HSC Complaints External Ref. Group attended by CO
28/01/07: Western Equality Human Rights Forum attended by BSM
30/01/08: Privacy Advisory Group training session attended by CO
|
Representation on Groups/Committees - members |
17/1/08: Pharmacy Practices Committee meeting held in Strabane Enterprise Centre attended by P McGowan, F Robson, V McKelvey, V Brown
|
| Representing Council at events |
23/01/08: European Cervical Cancer Awareness Week (Jo's Trust) attended by CO
29/01/08 Launch of Equality Commission's formal investigation for people with a learning disability attended by CO |
| Joint Council work |
14/01/08: Meeting with Teresa Nixon & Lorraine Wilson RQIA and COs re Advocacy attended by CO
18/01/08: Joint Council Chief Officers Meeting attended by CO
28/01/08: Advocacy steering group attended by CO
|
Complaints |
28/01/08: Meeting with staff in Complaints department ABHQ re Board’s handling of complaints attended by BSM
|
Branch surgeries |
21/01/08 meeting with E Gallagher/M McIvor/MR at Board (Eugene's Office) attended by CO
|
Children with complex needs |
25/01/08 Meeting with Kate McDaid /Kieran Downey re children with complex needs attended by CO/BSM |
|
Abbreviations:
CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC
Supporting complainants:
Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.
Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process. |
