Council meetings |
7/12/07: Monthly Council meeting held in Kelly’s Inn, Garvaghey, Ballygawley |
Supporting complainants |
No. of cases carried forward from Nov 07 = 34
4 new cases received during Dec 07:
No. of cases closed during Dec 07 = 1
No. of cases carried forward at end Dec 07 = 37 |
Representation on Groups/Committees - staff |
3/12/07: Meeting of Cancer Access Targets Project Group attended by BSM
12/12/07: Complaints – External Reference Group meeting attended by CO
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Representation on Groups/Committees - members |
6/12/07: IFH Partnership meeting attended by F Robson
10/12/07: Fermanagh Inter-agency Group for Older People meeting attended by V Brown
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| Joint Council work |
14/12/07: Joint Councils Chief Officers meeting attended by CO
19/12/07: Joint Councils Executive meeting attended by CO and Chair
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ASD waiting times |
17/12/07: CO met with Mr Kieran Downey re ASD waiting times
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Media |
3/12/07: CO participated in Insight programme on UTV regarding a child with epilepsy
12/12/07: CO gave interview on BBC News re Council’s Bugwatch survey
13/12/07: CO gave interview on Stephen Nolan show Radio Ulster re Council’s Bugwatch survey
14/12/07: CO gave interview on Radio Foyle re Fertility services
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Abbreviations:
CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC
Supporting complainants:
Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.
Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process. |
