Council meetings

2/11/07: Monthly Council meeting held in Strabane District Council Offices (this was a Liaison meeting with WHSSB)

Supporting complainants

No. of cases carried forward from Oct 07 = 33

8 new cases received during Nov 07:

• 7 Level One

• 1 Level Two
  

No. of cases closed during Nov 07 = 7

No. of cases carried forward at end Nov 07 = 34

Representation on Groups/Committees - staff

13/11/07: Complaints – External Reference Group meeting attended by CO

22/11/07: Meeting of WHSSB Health & Safety Committee attended by BSM

26/11/07: Meeting of Western Equality & Human Rights Forum attended by BSM

Representing Council at events

5/11/07: Meeting of Cancer Access Targets Project Group attended by BSM

5/11/07: Public meeting re feasibility of community midwifery unit in Omagh held in Strule Arts Centre attended by BSM

21/11/07: Stakeholder Involvement Workshop held in Dunadry Hotel attended by CO

Joint Council work

19/11/07: Joint Councils Chief Officers meeting attended by CO

TCH Review

7/11/07: CO met with Medical Advisory Group Royal College Physicians Postgrad Centre TCH

Trust/Board Liaison meetings

30/11/07: Liaison meeting with Chief Executive and Chair of WHSC Trust attended by CO

AHP Services

30/11/07: CO and BSM met with Mrs Margaret Kelly, Director Acute Services, WHSC Trust to discuss AHP services and re-establishment of waiting list monitoring group

Training

23/11/07: First Aid Training attended by Mrs K Loughran

Abbreviations:

CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC

Supporting complainants:

Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.

Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.