Council meetings

No Council meeting held in October

Supporting complainants

No. of cases carried forward from Sept 07 = 31

10 new cases received during Oct 07:

• 5 Level One

• 5 Level Two
  

No. of cases closed during Oct 07 = 8

No. of cases carried forward at end Oct 07 = 33

Representation on Groups/Committees - staff

1/10/07: Cancer Access Project Team meeting held in Altnagelvin attended by BSM

8/10/07: Privacy Advisory Committee meeting attended by CO

15/10/07: Complaints: External Reference Group meeting attended by CO

Workshops

8/10/07: Infection Control Workshop held in Altnagelvin attended by BSM

18/10/07: Joint Council event - Review of Prescription Charges workshop attended by Members, CO and BSM

25/10/07: Joint Council event - Delivering on the Protecting Life Strategy Regional Out of Hours Project – attended by Members and CO

Joint Council work

22/10/07: Joint Council Chief Officers meeting attended by CO

24/10/07: Meeting with DHSSPS Officers and Chief Officers re Advocacy for Older People in Nursing Homes Report

Representing Council at events

3/10/07: NI Cardiac Patients Forum in Cookstown attended by CO

4/10/07: Launch of NI Cancer Registry’s Second Cancer Survival Report attended by CO

9/10/07: Mental Health Promotion Conference: Making it Happen in the West attended by CO

17/10/07: Future Development of Service Framework Programme held in Belfast attended by CO

Council visits

16/10/07: Bugwatch survey carried out in Erne and TCH by Members and CO

Media

8/10/07: CO gave radio interview on Radio Foyle re supporting complainant (inter-hospital cross border transfer)

Abbreviations:

CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC

Supporting complainants:

Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.

Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.