Council meetings |
7/9/07: Monthly Council meeting held in Faughanvale Centre, Limavady
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Supporting complainants |
3 new cases received during Sept 07:
6/9/07: Advocating for patient – CO attended meeting with Health Minister and Health Committee, Stormont
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Representation on Groups/Committees - staff |
24/9/07: Western Equality & Human Rights Forum meeting attended by BSM
26/9/07: Regional Clinical & Social Care Governance Group meeting in Belfast attended by CO
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Representation on Groups/Committees - members
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6/9/07: IFH Partnership residential, Lusty Beg Island, attended by F Robson
7/9/07: National Appeals Panel hearing attended by V Brown
26/9/07: Fermanagh Interagency Elderly Group meeting attended by V Brown
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Workshops |
5/9/07: Review of NICE guidance – CO attended workshop in DHSSPS
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Joint Council work |
12/9/07: HSSCs User Involvement meeting held in SHSSC Offices attended by CO and BSM
19/9/07: HSSCs Joint Complaints Forum attended by BSM
24/9/07: HSSCs Executive Committee meeting attended by CO
25/9/07: Joint Council meeting of Chief Officers attended by CO
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Trust/Board Liaison meetings |
28/9/07: Liaison meeting with Chief Executive of WHSSB attended by Chair and CO
28/9/07: Liaison meeting with Chief Executive WHSC Trust attended by Chair and CO
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Representing Council at events |
10/9/07: The Future of Advice Services in Northern Ireland Conference, Belfast attended by BSM
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Training |
18/9/07: 6 members attended briefing on Bugwatch survey at Hilltop |
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Abbreviations:
CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC
Supporting complainants:
Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.
Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process. |
