Western Health and Social Services Council

Council meetings	No Council meetings held in August
Supporting complainants	4 new cases received during Aug 07: 4 Level One 0 Level Two
Representation on Groups/Committees - staff	23/8/07: Regional Clinical & Social Care Governance Group meeting attended by CO in Belfast 28/8/07: Western Equality & Human Rights Forum meeting attended by BSM 31/8/07: ICATS Steering Group meeting attended by CO
Joint Council work	1/8/07: Preparation for final Advocacy report meeting attended by CO 6/8/07: HSSCs Executive attended meeting with the Health Minister Michael McGimpsey at Stormont
Training	14/8/07: FOI/DPA training delivered by BSM to Members
TCH Review	29/8/07: CO, BSM and Members attended meeting at WHSSC offices with Chief Executive and Officers of WHSC Trust regarding review of services at TCH
Abbreviations: CO = Chief Officer WHSSC BSM = Business Support Manager WHSSC Supporting complainants: Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client. Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.

Western Health and Social Services Council ‘Hilltop’, Tyrone and Fermanagh Hospital, Omagh, Co Tyrone, BT79 0NS
Freephone: 0800 917 0222 Tel: 028 8225 2555 Fax: 028 8225 2544 Minicom: 028 8224 8389

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