Council meetings |
No Council meetings held in July
|
Supporting complainants |
7 new cases received during July 07:
|
Representation on Groups/Committees - staff |
30/7/07: Western Equality & Human Rights Forum meeting held in ABHQ attended by BSM |
Representation on Groups/Committees – members |
2/7/07: Fermanagh Interagency Elderly Group meeting attended by V Brown |
Joint Council work |
5/7/07, 31/7/07: CO attended 2 Joint Council meetings of Chief Officers
|
Representing Council at events |
26/7/07: Polish Association NI Community Conference, Belfast attended by CO
|
Training |
6/7/07: PPC and NAP training provided by Mr Joe Brogan to Members at Hilltop
16/7/07: FOI/DPA training delivered by Mr Peter Moran to Members at ABHQ
27/7/07: FOI/DPA training delivered by CO to Members
|
Council visits |
16/7/07: Visit to Northland Road Ambulance Station, L’derry by CO and Members B Page and M McIvor
|
Media
|
17/7/07: MR gave radio interview on Radio Ulster regarding waiting times for physiotherapy in WHSC Trust
|
Consultation responses |
Joint Council response sent to: Health (Miscellaneous Provisions) Bill |
|
Abbreviations:
CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC
Supporting complainants:
Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.
Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process. |
