Council meetings

21/5/07: Monthly Council meeting held in St Columb’s Park, Derry

Workshops

23/5/07: Joint HSSC’s workshop: Dentistry/PCC update attended by Chairman, Members, CO and BSM

Supporting complainants

17 new cases received during May 07:

• 15 Level One

• 2 Level Two

Representation on Groups/Committees - staff

24/5/07: CO attended meeting of Department’s Clinical & Social Care Governance Group

Representation on Groups/Committees – members

15/5/07: F Robson attended National Appeals Panel hearing

Joint Council work

4/5/07, 18/5/07, 24/5/07: CO attended 3 Joint Council meetings of Chief Officers

Trust Board meetings

3/5/07: CO attended meeting of WHSC Trust Board meeting

Representing Council at events

1/5/07: I Maguire, V McKelvey, M Trimble attended Asthma UK NI Reception

2/5/07: F Robson attended Dance Programme event arranged by WIFH Partnership

2/5/07: M Trimble attended WEHRF event - Good Relations: the second duty - Tower Hotel, Butcher St, Derry

4/5/07: BSM attended WEHRF event - Health, migrant workers & Minority ethnic communities - the Junction, Bishop St, Derry

Abbreviations:

CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC

Supporting complainants:

Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.

Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.