Council meetings

5/4/07: Business planning meeting held to discuss priorities for 07/08 Council work programme

Workshops

Workshops held on:

6/4/07: WHSSB officer provided overview of Review of Day Opportunities WHSSB area to members, CO and BSM

Working Groups

24/4/07: Members, CO and BSM attended meeting of Waiting List Monitoring Group – attended by Mr V Ryan

Consultation responses

Responded to:

• Sperrin Lakeland Draft Carers Strategy

• WHSSB Review Day Opportunities for Adults with Severe Learning Disabilities in the WHSSB area

Supporting complainants

See attached report for the year 06/07

• 24 cases carried forward to 07/08

5 new cases received during April 07:

• 2 Level One

• 3 Level Two

Representation on Groups/Committees - staff

12/4/07: CO attended meeting of Local Ambulance Liaison Group

25/4/07: BSM attended meeting of Joint Council Complaints Forum

25/4/07: CO attended meeting of Department’s Clinical & Social Care Governance Group

30/4/07: BSM attended meeting of Western Equality & Human Rights Forum

30/4/07: CO attended Department’s Rural Medicine Working Group

Representation on Groups/Committees – members

18/4/07: V McKelvey & F Robson attended Pharmacy Practices Committee meeting

23/4/07: V McKelvey attended National Appeals Panel hearing

TCH

4/4/07: CO/Chair provided Council’s view on Quality and Safety Review at TCH

Accountability

19/4/07: CO/BSM/Chair attended Performance and Accountability review meeting in Department to provide update on Council’s work programme and activity for 05/06, 06/07 and proposed work programme for 07/08

Representing Council at events

27 & 28/4/07: CO attended Association of Members of Independent Monitoring Boards for NI (Prisons) Annual Conference Slieve Donard Hotel, Newcastle

Abbreviations:

CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC

Supporting complainants:

Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.

Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.