Council Meetings
|
08/05/08: WHSSC Monthly Meeting held in Faughanvale Community Centre Greysteel, L’derry |
Presentations to Council
|
08/05/08: Presentation by Dr Bronagh Byrne, Disability Action re Campaign My Life, My Right, My Choice |
|
Supporting complainants |
No. of cases carried forward from Apr 08 = 32
10 new cases received during May 08:
No. of cases closed during Apr 08 = 8
No. of cases carried forward at end Apr 08 = 34
|
|
Workshops |
15/5/08: Meeting with WHSCT re New
Hospitals held in WHSSC offices, Hilltop attended by CO, BSM & small group of WHSSC Members
|
Representation on Groups/Committees - Staff |
19/05/08: Privacy Advisory Committee meeting attended by CO
19/05/08: WEHRF Meeting attended by BSM
20/05/08: FOI Practitioners Forum meeting held in WHSSB Headquarters attended by CO
|
Representation on Groups/Committees - members |
15/05/08: IFH Early Years meeting attended by Ms S Hogg
|
Joint Council work |
06/05/08, 09/05/08 & 22/05/08: CO attended 3 Joint Council meetings of Chief Officers
21/05/08: Joint HSSC Complaints Forum meeting attended by BSM
|
Joint Council members events |
01/05/08: Joint Council Event held in Belfast Castle re Health & Social Services Reforms attended by CO, BSM & Members
|
Representing Council at events |
15/05/08: Foyle Women’s Aid Opening of Child Care Unit Ashley House Derry attended by BSM
|
Dental Survey |
22/05/08: Meeting with Ms Judi McGaffin WHSSB attended by CO
|
O’Neill Inquiry |
08/05/08: Meeting with Mr Trevor Millar WHSCT re O’Neill Inquiry recommendations attended by CO
14/05/08: Meeting with Mrs Dorothy Hutchinson WHSSB re Board’s input to the Trust’s implementation of the Independent Inquiry attended by CO
|
ASD |
14/05/08: Meeting with Kieren Downey attended by CO and BSM
|
EU Centre for Connected Health
|
14/05/08: Meeting with Ms Bridget Bergin WHSSB attended by CO |
QUB Research Study |
07/05/08: CO met with Grace Kelly, QUB at Hilltop re research study to investigate the construction and implementation of Patient Choice |
|
Abbreviations:
CO = Chief Officer WHSSC
BSM = Business Support Manager WHSSC
Supporting complainants:
Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client.
Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.
|