Western Health and Social Services Council

Text Only Version of WHSSC Website - Work Programme Monthly Activity Report - April 2008

Work Programme 2008-2009

Monthly Activity Report - Apr 2008

Council Meetings	04/04/08: WHSSC Monthly Meeting held in Fermanagh District Council offices
Supporting complainants	No. of cases carried forward from Mar 08 = 31 4 new cases received during Apr 08: 0 Level One 4 Level Two No. of cases closed during Apr 08 = 3 No. of cases carried forward at end Apr 08 = 32
Workshops	09/04/08: Consultation workshop on "The Proposals for Health and Social Care Reform attended by BSM and PS 14/04/08: WHSSC Workshop on HSC Reforms (PCC) attended by CO/BSM and Members 25/04/08: WHSSC Workshop on HSC Reforms (other than PCC) attended by CO/BSM and Members
Training	25/4/08: Safe Talk Suicide Awareness Training Workshop attended by BSM 2 Staff & 9 Members 28/4/08: ICT Outlook Training Course attended by PS
Representation on Groups/Committees - Staff	07/04/08: Local Ambulance Liaison Group meeting attended by CO 17/04/08: Cancer Access Targets Steering Group meeting attended by BSM 23/04/08: Clinical & Social Care Governance Meeting attended by CO 30/04/08: Confidence in Care Programme Board Meeting attended by CO
Representation on Groups/Committees - members	22/04/08: IFH Launch of the Field to Fork Educational Resource attended by F Robson 24/04/08: Pharmacy Practice Committee attended by V Brown /F Robson
Joint Council work	17/04/08: Meeting John McAllister UUP Party re RPA/PCC attended by CO 18/04/08: Meeting with Tommy Gallagher Re: HSC Reforms (PCC) attended by CO 23/04/08: Meeting Michelle O'Neill Sinn Fein Office Re: HSC Reforms (PCC) attended by CO 24/04/08: HSSC’s Executive Meeting attended by CO
Representing Council at events	17/04/08: Arthritis Care NI Annual Conference attended by R Hussey 28-29/04/08: Continued Dialogue and Learning Event held in Jackson’s Hotel, Ballybofey attended by CO
Bugwatch	08/04/08: Meeting with Mr Alan Finn WHSCT Re Bugwatch survey attended by CO
Dental Survey	29-30/04/08: WHSSC Staff carried out Telephone Survey of Dental Practices in Western Board Area Re access to NHS dental services
O’Neill Inquiry	28/04/08: Meeting with Dr Ian McMaster Re: O'Neill Inquiry Recommendations
Media	08/04/08: Interviews on Radio Foyle; Radio Ulster; Highland Radio; Citybeat; UTV live regarding Bugwatch survey given by CO
Abbreviations: CO = Chief Officer WHSSC BSM = Business Support Manager WHSSC PS = Personal Secretary Supporting complainants: Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client. Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process.