Text Only Version of WHSSC Website - Work Programme Monthly Activity Report - March 2008
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Work Programme Monthly Activity Report - March 2008
| Work Programme 2007-2008 | Monthly Activity Report - Mar 2008 |
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Abbreviations: CO = Chief Officer WHSSC BSM = Business Support Manager WHSSC Supporting complainants: Level One support can range from initial advice and information through to support and advocacy. However, the length of time involved with the client is not expected to go beyond 5 working days and normally provides a positive outcome for the client. Level Two support will require the involvement of either the Chief Officer or the Business Support Manager and it will be anticipated that support for the complainant will extend beyond five working days. These cases are normally more complex and may require support through meetings with the service provider up to and including all stages of the complaints process. Western Health and Social Services Council
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