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With effect from 1st April 2009 the responsibilities of the Western Health and Social Services Council have transferred to the new Patient Client Council. This website will continue to be available for a short period as part of the transitional arrangements but please refer to the new organisation web site for up to date information www.patientclientcouncil.hscni.net During this time the existing contact details will remain.

- Your Guide To Pharmacy Services

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HELP AND ADVICE

Your Guide To Pharmacy Services

Choosing your pharmacist (chemist)

• You can decide which pharmacist you use to dispense your prescriptions. Medicines or appliances should come in suitable and properly labelled containers with clear instructions. Ask your pharmacist to explain the instructions to you if you are not sure.
• Your pharmacist will deal with your prescription as quickly as possible.

Prescriptions outside normal hours

Your Health and Social Services Board is responsible for making sure you can get urgent prescriptions outside normal hours including weekends. You can get more details from:

• your pharmacist;
• your doctor's surgery;
• local newspapers; and
• the GP who gave you the prescription.

Free prescriptions

You can get free prescriptions if:

• you are under 16;
• you are a full-time student under 19;
• you are over 60;
• you are pregnant, or the mother of a child up to one year old;
• you suffer from certain medical conditions; or
• you get certain benefits.

You may also be able to get free prescriptions if you don't have much money coming in. You can get more information from your pharmacist or local social security office. Leaflet HC11 which you can get from social security offices, post offices or from the Central Services Agency gives more details.

Prescription charges

• Unless you are entitled to free prescriptions, you will have to pay for each item you get on prescription.
• Your pharmacist will as you to sign the back of the prescription form.
• Your pharmacist will ask you for proof that you do not have to pay.
• If you need a lot of prescriptions you may be able to save money by buying a 'season ticket' from your pharmacist.
• If you have paid for a prescription and think you are entitled to free prescriptions, ask your pharmacist for form PS7.
• You should fill this in within three months of paying for your prescription.

Getting your prescription

Except in cases of emergency you can only get your medicine from the pharmacist if you have got a prescription from your doctor.

Remember

• You don't need a pill for every ill.
• Always follow instructions carefully.
• Always finish your course of treatment.
• Do not share prescription medicines.
• Always store medicines where children can't see or reach them.
• Your pharmacist will destroy any medicines you no longer need.

If things go wrong

If you have any worries or questions about your medicine ask your pharmacist for advice. If you are not satisfied with your treatment, talk it over with the pharmacist. For more information on how to complain contact your Health and Social Services Council.

You have a right to be treated politely with respect for your privacy and dignity.

Western Health and Social Services Council
‘Hilltop’
Tyrone and Fermanagh Hospital
Omagh
Co Tyrone
BT79 0NS
Freephone: 0800 917 0222
Tel: 028 8225 2555
Fax: 028 8225 2544
Minicom: 028 8224 8389

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