Text Only Version of WHSSC Website
With effect from 1st April 2009 the responsibilities of the Western Health and Social Services Council have transferred to the new Patient Client Council. This website will continue to be available for a short period as part of the transitional arrangements but please refer to the new organisation web site for up to date information www.patientclientcouncil.hscni.net During this time the existing contact details will remain.
- Annual Report Year Ending 31st March 2005
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Annual Report Year Ending 31st March 2005
Annual Report Year Ending
31st March 2006
Annual Report Year Ending 31st March 2005
Contents:
Role of the Council
A Message from the Chairman
Complaints
Joint Council Conference Lusty Beg
June 2004
Members Attendance At
Monthly Council Meetings 1/4/04 - 31/3/05
Financial Statement
The role of the Council is to:
- Act on behalf
of the public to improve the range, type and quality of services
- Continually monitor the quality of local
services
- Represent public opininon about changes
to existing services and the introduction of new services
- Find out what people think about services
- Provide sources of information on health
and social care issues
- Offer
advice and help if someone wishes to complain
How to contact the Council:
Freephone Telephone Number: 0800
917 0222
Telephone: 028 8225 2555
E-mail:
Website:
This is my first year as Chairman of the Western Health and Social Services Council. I wish to extend the thanks of the Council to the outgoing Chairman, Mr Raymond Rogan, for all his hard work both as Chairman and as a Council member over the years.
One of the major changes this year has been the Review of Public Administration consultation which outlines the Department of Health, Social Services and Public Safety's plans to replace the four existing Health Councils with a single regional body which would have a strengthened role in representing the views of the public. At a joint Council workshop held in June 2004, Council members had an opportunity to discuss potential models and roles of the new Council and to agree a way forward in responding to the Review. No doubt this will present further challenges in the year ahead in our efforts to ensure that the new Council continues to represent the public in health and social care.
Finally, I wish to thank all the Council members and staff for their hard work and commitment throughout the year and Iook forward to working with the Council in what will no doubt be a challenging year ahead.
Mr Paddy McGowan
Chairman
Health and Social Services Councils are independent bodies who seek to represent the views of the public in health and social services. Whilst they have a volunteer lay membership, only Council staff provide information, advice and support on complaints. Although Councils are not responsible for the investigation of complaints, they can inform people about complaints procedures and assist them in using them. Councils aim to give impartial and accurate advice and, where it would be required, act as the complainant's representative. However, Council staff do not provide clinical or legal advice. In some cases Council staff can draft letters for the complainant and accompany them to meetings.
This year the Council provided telephone support to approximately 42 complainants at various stages of the complaints process. The cases varied in complexity from providing assistance with writing letters, to providing a full advocacy service and representing the client at meetings etc.
In addition the Council provided telephone support and advice to approximately 3 callers per week.
Joint Council Conference Lusty Beg June 2004
A joint Council conference was held at Lusty Beg in June 2004. It was attended by speakers, Chief Officers and Chairpersons of the four Health and Social Services Councils in Northern Ireland.
Members Attendance At Monthly Council Meetings 1/4/04 - 31/3/05
| Name | Scheduled
|
Attended |
| Mr Raymond Rogan Chair |
10 |
4 |
| Mr Harold Andrews . |
10 |
8 |
| Mrs Ann Bell . |
10 |
1 |
| Mrs Valerie Brown . |
10 |
7 |
| Miss Mary Burke . |
10 |
6 |
| Mr Joseph Campbell . |
10 |
8 |
| Mr Michael Carten . |
10 |
6 |
| Mrs Marie Devlin . |
10 |
5 |
| Mr Edward Friel . |
10 |
4 |
| Mr Patrick Gilgunn . |
10 |
8 |
| Mrs Mary Hamilton . |
10 |
6 |
| Mr John Kerr . |
10 |
4 |
| Mr Ignatius Maguire . |
10 |
7 |
| Mr Bernard McAleer . |
10 |
0 |
| Mr Patrick McGowan . |
10 |
9 |
| Mr Michael McIvor . |
10 |
5 |
| Mr Reuben McKelvey . |
10 |
4 |
| Mr Victor McKelvey . |
10 |
9 |
| Mr William Page . |
10 |
4 |
| Mrs Helen Quigley . |
10 |
5 |
| Ms Frances Robson . |
10 |
9 |
| Mr Daniel Sutherland . |
10 |
5 |
| Ms Marilyn Trimble . |
10 |
5 |
|
Western Health and Social
Services Council |
||
|
INCOME |
04/05 |
|
| Allocation: Department of Health, Social Services and Public Safety | £122,000 |
|
| ------------ |
||
| Total Income | £122,000 |
|
| ------------ |
||
| EXPENDITURE | ||
| Goods and Services | ||
| Contract Cleaning | £850 |
|
| Heat, light and power | £1,101 |
|
| Building and engineering | £127 |
|
| Rent, rates, insurance and water | £1,477 |
|
| General services | £4,836 |
|
| Transport | £135 |
|
| Postage and telephone | £2,228 |
|
| Travel | £14,841 |
|
| Hotel and estates | £4,695 |
|
| Administrative and legal expenses | £5,794 |
|
| ------------ |
||
| £36,084 |
||
| Salaries and Wages | £75,202 |
|
| ------------ |
||
| Total expenditure | £116,241 |
|
| ------------ |
||
|
||
Western Health and Social Services Council
‘Hilltop’
Tyrone and Fermanagh Hospital
Omagh
Co Tyrone
BT79 0NS
Freephone: 0800 917 0222
Tel: 028 8225 2555
Fax: 028 8225 2544
Minicom: 028 8224 8389
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