PUBLICATION SCHEME
Class
10: COMMUNICATIONS WITH THE PUBLIC/REGULAR PUBLICATIONS
AND INFORMATION FOR THE PUBLIC
DEFINITION: Guidance
and information leaflets, press releases.
Published documents available
to members of the public on request:
| Content
Title |
Content
Description |
Format
of Information |
Date
available from |
Frequency
of Update |
| Press releases |
Description of an
event or activity |
Hard copy |
1991 |
As required |
| Information Leaflet
|
Outlines the role
of the Council |
Hard copy (large
print)/tape |
2001 |
As required |
| WHSSC Posters |
Contact details of
the Council |
Hard copy |
2001 |
As required |
| Notice
of meeting |
Details of next Council
meeting |
Website, Hard copy
|
2003 |
Monthly |
| Telephone Directory
Advert |
Details how to contact
the Council |
Hard copy |
2003 |
As required |
| Yellow Pages Advert |
Details how to contact
the Council |
Hard copy |
2003 |
As required |
WHSSC Complaint Leaflet
|
Details how to complain
about the Council’s services |
Hard copy (large
print) |
1991 |
As required |
| Your Guide to Leaflets
(Numbers 1-7, 9 & 10) |
Details
patients’/service users rights to health
and social care
|
Website,
Hard copy (large print)/tape
Available in other languages - Irish, Chinese
and Urdu. (except leaflet number 10)
|
2001 |
As required |
Approved
minutes of Council Meetings
|
Details of discussion
that took place at meeting |
Website/Hard copy |
1991 |
Monthly (except July
and August) |
Council Agenda
|
List of items to
be discussed at meeting |
Hard copy |
1991 |
Monthly (except July
and August) |
Annual Review
|
Overview of the year’s
activities |
Hard copy |
1992 |
Annually |
Class
11: COMPLAINTS
DEFINITION: Policies,
procedures and contacts for complaints.
Published documents available to members
of the public on request:
| Content
Title |
Content
Description |
Format
of Information |
Date
available from |
Frequency
of Update |
WHSSC
Complaint Leaflet
|
Information leaflet
on how to complain about the Council |
Website/Hard copy
(large print) |
1991 |
As required |
| Annual Review |
Overview of the year’s
activities (includes number of complaints received
against the Council) |
Hard copy |
2003 |
Annually |
| HSSC guidelines |
Information on how
to handle complaints about the Council |
Hard copy |
2001 |
As required |
| Annual Progress Report
for the Equality Commission |
Report on compliance
with Equality Scheme (includes number of complaints
received against the Council) |
Hard copy |
2002 |
Annually |
Other useful links/references:
Listening…Acting …Improving,
Guidance on handling HPSS Complaints (1996 &
2000) - Planning & Performance Management Directorate,
Room D14, Castle Buildings, Stormont, BELFAST, BT4
3SF.
Telephone 028 9052 8321 |
Director of Planning
& Performance Management, DHSSPS, Room D4.17,
Castle Buildings, Stormont, BELFAST, BT4 3SF.
Telephone 028 90522193.
Website: www.dhsspsni.gov.uk |
Ombudsman, Freepost,
BELFAST BT1 6BR
Telephone Number: 0800343424 (Free phone)
E-mail: ombudsman@ni.ombudsman.org.uk
Website:
www.ni.ombudsman.org.uk |
Equality Commission,
Equality House, 7-9 Shaftsbury Square, BELFAST,
BT2 7DP
Telephone 028 90500600
Fax: 028 9033 1544
Text phone: 028 9032 0861
E-mail address: information@equalityni.org
Website: www.equalityni.org |
Information Commissioner’s
Office, Regus House, 33 Clarendon Dock,
Laganside, BELFAST, BT3 1BG.
Telephone 028 9051 1270
Fax 028 905 11201
Website: www.informationcommissioner.gov.uk |
Introduction
: Contents
: Part
1 : Part
2 :
Part 3
|
