Western Health and Social Services Council

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Publications

The WHSSC produces a range of reports, responses and minutes relating to all areas of the Council business.

These publications are published on the website and are available from the office.

Please click on the links below.

Website: www.whssc.org
E-mail:info@whssc.n-i.nhs.uk

Meet the whssc staff - we are here to help you.

PUBLICATION SCHEME

Class 5. AIMS, TARGETS AND ACHIEVEMENTS

Definition: Financial targets, aims and objectives
and key performance indicators.

Published documents available to members of the public on request:

Content Title	Content Description	Format of Information	Date available from	Frequency of Update
Complaints Protocol	Outlines the role of the Council in the HPSS complaints procedure	Hard copy	2001	As required
Research Code of Conduct	Guidelines on performing research projects	Hard copy	1998	Will be updated April 2004
Annual Review	Overview of the year’s activities (including expenditure)	Hard copy	1992	Annually
Business Programme	Work plan for the forthcoming year	Hard copy	1991	Annually
Equality Scheme	Outlines commitment to comply with Section 75 of the Northern Ireland Act 1998	Hard copy	2001	As Required
Annual Progress Report for the Equality Commission	Report on compliance with Equality Scheme	Hard copy	2002	Annually

Other useful links/references:

Listening…Acting …Improving, Guidance on handling HPSS Complaints (1996 & 2000) - Planning & Performance Management Directorate, Room D14, Castle Buildings, Stormont, BELFAST, BT4 3SF.
Telephone: 028 9052 8321

Equality Commission, Equality House, 7-9 Shaftsbury Square, BELFAST,
BT2 7DP.
Telephone: 028 9050 0600
Fax: 028 9033 1544
Text phone: 028 9032 0861
E-mail address: information@equalityni.org
Website: www.equalityni.org

Class 6. OUR SERVICES

DEFINITION: The range of services that we provide
for the HPSS and how we deliver these.

Published documents available to members of the public on request:

Content Title

Content Description

Format of Information

Date available from

Frequency of Update

Information Leaflet

Outlines the role of the Council

Hard copy (large print)/tape

2001

As required

Posters

Contact details for the Council

Hard copy

2001

As required

Business Programme

Work plan for the forthcoming year

Hard copy

1991

Annually

Annual Review

Overview of the year’s activities

Hard copy

1992

Annually

WHSSC Complaint Leaflet

Details how to complain about the Council

Website/Hard copy (large print)

1991

As required

Your Guide to Leaflets (Numbers 1-7, 9 & 10)

Details patients’/service users rights to health and social care:

1	Care in the Community
2	Dental Services
3	GP Services
4	Hospital Services
5	Optical Services
6	Pharmacy Services
7	Seeing your Medical Records
9	Helping you Make a Complaint
10	Health and Social Services Councils

Website/Hard copy (large print)/tape
/other languages - Irish, Urdu & Chinese (excluding leaflet number 10)

2001

As required

Introduction : Contents : Part 1 : Part 2 : Part 3

Western Health and Social Services Council ‘Hilltop’, Tyrone and Fermanagh Hospital, Omagh, Co Tyrone, BT79 0NS
Freephone: 0800 917 0222 Tel: 028 8225 2555 Fax: 028 8225 2544 Minicom: 028 8224 8389