| What are Health and Social
Services Councils?
Health and Social Services Councils
are independent bodies who seek to represent the
views of the public in all areas of health and
social services. We provide information about
health and social services to members of the public.
We can also assist you to make a complaint.
Our Role in Complaints
We do not investigate comlaints
but will give you accurate and impartial advice
on the options open to you. As the owner of the
complaint you are responnsible for taking the
complaint forward. However, we can;
- advise you on how to make
a complaint
- advise you who to complain
to
- help you with making your
complaint.
In some cases Council staff
will draft letters for you and accompany you to
meetings. Do Council staff
give medical or legal advice?
No. However, if you need medical
or legal advice or other information we can advise
you how to get it.
Confidentiality
Any information you provide will
be treated confidentially. All the records about
your complaint or enquiry are stored securely.
Access to your file
You can see the contents of your
file held at the Council or have a copy of anything
in it on request. Please ask the person assisting
you with your complaint.
Equal Opportunities Statement
Facilities will be provided for
people with physical disabilities, hearing difficulties
and visual impairments. A sign language interpreter
or translator will be arranged, if required. Please
tell us what your needs are.
When carrying out our duties
we will promote equal opportunities to all regardless
of age, sex, ability or disability, religous belief,
political opinion, racial group, marital status,
sexuality, or any other personal or social circumstance.
You have a right
to be treated politely with respect for your privacy
and dignity. |
