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Making A Complaint

Making a complaint may seem a daunting task for some people, and that is why we are here to help. Click on the links below for useful pages.

Making a complaint

Who to complain to

How to complain

Sample complaint letter

Sample consent form

 

Website: www.whssc.org
E-mail:info@whssc.n-i.nhs.uk
Meet the whssc staff - we are here to help you. Contact us if you need assistance in making a complaint.

WHO TO COMPLAIN TO

All Trusts and Family Health Service Practitioners (GPs, dentists, pharmacists and opticians) have a member of staff who deals with complaints.

You can find out who this is from Trust or practice leaflets, or by asking a member of staff.

Western Health & Social Care Trust:

Hospital services - Contact Trust HQ or for hospital specific enquiries contact:

Altnagelvin Area Hospital
Patient’s Advocate
Altnagelvin Area Hospital
Glenshane Road
Londonderry
BT47 6SB

E Mail: patientsadvocate@westerntrust.hscni.net
Phone: 028 7161 1226
Fax: 028 7161 1465

 

Tyrone County and Erne Hospitals
Patient and Client Advocate
Main Building
T&F Hospital
Omagh
BT79 0NS

Phone: 028 8283 5434
Fax: 028 8283 5286

Community and mental health services
– Contact Trust HQ or, for area specific enquiries, contact:

Derry, Limavady and Strabane District Council Areas:
Madonna McGinley
Riverview House
Abercorn Road
Londonderry
BT48 6SB

Phone: 028 7127 2110
Fax: 028 7127 2114

Omagh and Fermanagh District Council Areas:
Patient and Client Advocate
Main Building
Tyrone and Fermanagh Hospital
Omagh
BT79 0NS

Phone: 028 8283 5434
Fax: 028 8283 5286

 

Western Health and Social Services Council ‘Hilltop’, Tyrone and Fermanagh Hospital, Omagh, Co Tyrone, BT79 0NS
Freephone: 0800 917 0222 Tel: 028 8225 2555 Fax: 028 8225 2544 Minicom: 028 8224 8389

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