This year the Council provided telephone support to approximately 160 callers wishing to make a complaint about health and social care in the Western Board area. These cases are regarded as "one-off" where advice or information is given and no further contact is required.

The Council also carries a caseload of ongoing complaints most of which are complex and require ongoing support throughout the year. The cases vary in complexity and require varying levels of support from providing assistance with writing letters, to providing a full advocacy service and representing the clients at meetings etc. This year the Council had a caseload of 61 cases, 6 of which were referred for Independent Review. In many cases the Council continues to support complainants after the initial resolution stage by monitoring agreed service provision to ensure they get the service promised to them.

If you would like more information about any aspect of the complaints service please contact the Council Offices.